Internal Business Partnering Skills Programme

Join us in this programme to learn the essential business partnering skills and build your confidence to do the job brilliantly.

Internal Business Partnering Skills 1


The concept of business partnering in organisations has been around for quite a while now especially in the field of HR. Increasingly, people working in other professionals have also been expected to take a business partnering approaches to providing organisational support and advice in areas such as IT and finance. Partnering skills are vital for organisations wishing to work effectively in a matrix or agile work environments.  The transition from advisor to business partner involves a whole mindset change in terms of the approach needed and the skills that need to be applied. Additionally, the world we find ourselves in now demands a level of flexibility and responsiveness previously unseen.

The Internal Business Partnering Skills programme is a process. It is designed to work in 4 phases:

Icon representing engage phase of learning journey   ENGAGE – Involve stakeholders, establish context, practice tool and techniques

Icon representing workplace practice   WORKPLACE PRACTICE – Work with stakeholders to practice learned skills and tools

Leading across cultures 7   CONNECT AND REFLECT – Review progress, practise through role-play, refine understanding

Leading across cultures 6   CHANGE AND GROW – Sustain your change through continuing practice and feedback

Designed for those who are new to their business partnering role or who are looking to transition from adviser to Business Partner. On this programme you will learn what it means to be a Business Partner and the fundamental knowledge and skills that are required. You will also get an opportunity to put those skills into practice and reflect on your experience with the support of our team and a cohort of colleague participants from mixed disciplines.

Using various tools and models you will understand your current position in relation to business partnering and form a plan for how you want to shift your practice. You will get the opportunity to test out those changes to your practice in your workplace with the support of other learners in an Action Learning Set environment. Towards the end of the programme you will develop a presentation to demonstrate your learning and plot your course for the future.

Why this programme, now?

In increasingly turbulent times, those of us working in professional and technical services are expected to be more flexible and responsive than ever before. With changing work practices, digitisation, and post pandemic changes in attitudes to work, the relationship between business partners and other parts of the business has never been more critical, nor more under stress.

This is the drive behind the Business Partnering Skills programme. Business Partners must develop and evolve their practice to respond to the challenges they and their organisations face.

Learning from each other and with expert facilitators, you will work on and practise the business partnering skills you need for the world of work as it is, today.

You’ll leave with

An understanding of key business partnering skills needed for the challenges you face today.

A toolkit of relational skills and approaches underpinned by simple, practical, and useable models.  

An understanding of how business partners add value and the confidence to do the job brilliantly.

An understanding of the importance of data and evidence in influencing change

Who is this programme for?

  • Newly appointed Business Partners from business support areas such as HR, Finance and IT.
  • People wanting to transition into a business partnering role in the near future.

Download a brochure

Programme Outline

Internal Business Partnering Skills is a three part-programme delivered over 8 weeks. It begins with a half-day virtual introductory session and a two-day face-to-face programme or delivered virtually over four half days.  After this you are expected to return to your workplace and apply your learning. In this period if application you should take time to reflect on your practice and meet with your colleagues for a self-facilitated action learning session.

Finally you will present your learning to your colleague participants and plan for your further development as an internal business partner during a half day virtual follow up session.

Organisational Context and Goals
Transitioning to, and improving effectiveness in, business partnering post-pandemic
The changing nature of business partnering
Building effective relationships in a hybrid environment
Supporting Matrix and Agile working environments
Personal Skills and AttributesInterpersonal Skills and Behaviours
Strategic Thinking
Applying the consultancy cycle
Critical thinking
Knowing your stakeholders
Working with complexity
Influencing and convincing
Communicating for impact
Analysing and using data and evidence
Problem solving and conflict resolution

Stakeholder Engagement

Throughout the programme, learners will engage with key stakeholders to clearly define their goals for the programme and track progress against these objectives. Stakeholders and learners will be surveyed at key points to review the impact they are making in the workplace. This feedback and stakeholder engagement will inform facilitated sessions, adding depth and  value to these interactions.

  • Each programme includes pre-work when you and your stakeholders will be asked to complete a review questionnaire focused on your development goals for the programme. This is done electronically, and results are shared with you to help focus your development.
  • During the programme another review will be sent to you and your stakeholders to identify the successes and challenges you have experienced so far and what should be focused on to continue improvement.
  • Following the programme, two final reviews will be sent over a period of five months, exploring progress over time and reflecting on growth during the programme.

Phase 1 – Engage

Prior to Phase 1, learners are asked to complete between 2-3 hours of pre-work. The most important part of this pre-work will be selecting and contacting stakeholders who will engage with learners across the programme, providing feedback and insight on their development and impact. This includes taking part in an online review questionnaire before the first live session that helps to develop a shared understanding of context and aims for the programme. Learners will then take this insight into their facilitated sessions.

Facilitated learning blocks (4-half days or 2 days)
Internal Business Partnering Skills engages participants to uncover:

  • Their understanding of the context of their organisation
  • How this context is changing the nature of the management challenge they face
  • What are the expectations placed on them as Internal Business Partners
  • What impacts they want to have as a result of the programme.

Having established the context and priorities of the participants, Internal Business Partnering Skills then moves on to explore:

  • The role of a Business Partner
  • The consultancy cycle
  • Strategic and Operational Thinking
  • Knowing your stakeholders
  • Working with complexity
  • Essential interpersonal skills and approaches, including:
    Influencing & convincing, motivating and enabling others, communication, problem solving and conflict resolution.

Finally, an engagement plan is generated that aligns context and priority to their development of busi-ness partnering skills, giving clear development and performance objectives for phase two of the pro-cess.

Phase 2 – Workplace Practice – 1 month

Phase 2 sees the participant return to his/ her workplace, ready to execute on the action plan formulated in phase 1.

This will offer the chance to:

  • Engage with key stakeholders to inform them of learning and action goals
  • Refine and improve practice, based on reflection and feedback
  • Complete a PULSE learning journal to aid reflection and to use as part of Phase 3 review process.

To support participants throughout this phase, we provide online material for on a range of topics related to the programme, which we call Building Blocks. These are available to participants on demand, through their link to the Roffey Park Institute online platform.

In Phase 2 participants will also reflect on their progress in an action learning set with their colleague participants.

Towards the end of this phase, learners and stakeholders will be asked to complete another online review of their progress so far and what they think is important to focus on in the next phase. This feedback will influence what happens in the reflect and connect sessions.

Phase 3 – Connect and Reflect – 1 day

During this phase participants focus on sharing their experiences of their learning journey with programme peers. This brings opportunities for fresh perspectives, new insights, and new energy. A Roffey Park International faculty member will facilitate the Connect and Reflect phase which is designed to create time and space for participants to reflect on, practice and make sense of their experiences to date. Participants are invited to assess the positives and the challenges they have experienced in relation to their behaviour change and organisational impact.

Sessions in this phase are active, focused and fun – bringing a mix of energy and quiet space to enable participants to maximise their thinking and planning. You will be involved in discussion and inquiry with your programme peers as well as ideation and planning. This phase closes with the refinement of their Engagement Plan for the final phase of their journey.

Gaining the most from this phase requires energy, questioning, introspection, interest in others, openness to ideas, willingness to share highs and lows of your journey, creativity and imagination.

Phase 4 – Change and Grow – 1 Month

The final phase is focused on helping learners to create sustainable change and impact in their workplace context by embedding new behaviours, methods and thinking and add value to their organisation at different levels.

Learners will continue to work on their action plans to embed their learning and create impact. They will maintain engagement with stakeholders as they do this, applying good practices like communication, inquiry, seeking feedback and collecting evidence.

We support this process by collecting data from two further reviews that learners and stakeholders complete at 3 and 6 months after the Part 1 sessions. This continued engagement and feedback over time facilitates sustained and widespread impact from the learning on the programme.

Gaining the most from this phase requires an attitude of continuous improvement, resilience, energy perspective, collaboration and an ability to share stories of success as well as challenge.

Internal Business Partnering Skills – Dates and Fees

Internal Business Partnering Skills can be delivered as a face-to-face, blended or virtual programme.

The face-to-face programme structure is 2 days plus 1 day, with a 1-2 month workplace impact element between the two parts. There is a half day launch session at the beginning of the programme.

The virtual programme structure is 6 half days, with a 1-2 month workplace impact element between the two parts. There is a half day launch session at the beginning of the programme.

Virtual sessions will begin at 09:00 (UK time). Check your local time here


Virtual ProgrammeResidential Programme
£1 160*

*The price is net of any chargeable VAT or GST

September 2022 – Virtual

Programme Launch: 7 September 2022
Session 1: 14 September 2022
Session 2: 15 September 2022
Session 3: 28 September 2022
Session 4: 29 September 2022
Session 5: 27 October 2022

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