Management Essentials Programme

Respond to challenges you and your team face by working on and practising the management essentials you need for the world of work, today

Management Essentials


Think about building the pyramids or Apollo 11; could they have been built without supervision or management? The answer, of course, is no. Management practices have been around for a very long time, however the context and environment for managers everywhere is changed as never before. Together, digitisation, the pandemic and changing patterns of work are creating new challenges for managers and employees alike.

Management Essentials is a process. It is designed to work in four phases:

Icon representing engage phase of learning journey   ENGAGE – Involve stakeholders, establish context, practice tool and techniques

Icon representing workplace practice   WORKPLACE PRACTICE – Work with stakeholders to practice learned skills and tools

Leading across cultures 7   CONNECT AND REFLECT – Review progress, practise through role-play, refine understanding

Leading across cultures 6   CHANGE AND GROW – Sustain your change through continuing practice and feedback

This programme gives clarity to new managers, aligns managing with leading in a practical, effective model that everyone can understand, and lays the foundations for continuous professional development

Using the Leader-Manager Diamond model© We remove the common confusion arising from understanding management as distinct from leading. Managing without leading is a process with no purpose. Leading without managing is purpose without process. Optimal management is process and performance driven, sets high standards and creates both quantity and quality of productivity.  

Why this programme, now?

In normal times, people leave managers not organisations. Now, with changing work practices, digitisation, and post pandemic changes in attitudes to work, the relationship between manager and employees has never been more critical, nor more under stress.

This is the drive behind the Management Essentials programme. Managers must develop and evolve their practice to respond to the challenges they and their employees face.

Learning from each other and with expert facilitators, you will work on and practice the management skills you need for the world of work as it is, today.

You’ll leave with

An understanding of key management skills needed for the challenges you face today

A toolkit of relational management skills and approaches underpinned by a simple, practical, and useable model of management and leadership

A confidence in your communication and interpersonal skills

An understanding of how managers create value by developing effective people, and the confidence to do the job brilliantly

Who is this programme for? 

  • Newly appointed line managers or team supervisors
  • Experienced line managers who want to refresh their people management skills
  • Potential line managers or team supervisors who want to develop professional management skills before being promoted.

Download a brochure to find out more

Programme Outline

Management Essentials is a two part-programme which you can choose to attend both parts or just part one.

Part one consists of the engage phase, delivered as a two-day face-to-face programme or virtually over four half days and covers the skills and knowledge you require to be an effective leader.

You then return to your workplace and apply your learning. A week before you come back for part two, your facilitator will be in touch to identify the successes and challenges you have experienced and what you want to focus on in part two to improve further.

Part two takes place one month later.  Working together, your group and facilitator will share experiences, identify topics for practice and use various techniques to refine and improve your skills.  These can include scenario setting, coaching, role playing, problem solving and simulations.

As a result, by the end of this programme you will have improved your confidence and skills in order to have a greater impact back in your workplace

Organisational Context and Goals
Employee retention, commitment and productivity post-pandemic
Digitisation and the changing nature of work
Dispersed organisations and managing, relating to others virtually
Remote, virtual and hybrid working
Working with other teams and organisations
Personal Skills and AttributesInterpersonal Skills and Behaviours
Management styles
Power and personal presence
Critical thinking
Planning, organising and coordinating
Self-management and motivation
Influencing and convincing
Motivating and enabling others
Delegating and monitoring
Performance Management and Development
Communicating for impact
Problem solving and conflict resolution

Stakeholder Engagement

Throughout the programme, learners will engage with key stakeholders to clearly define their goals for the programme and track progress against these objectives. Stakeholders and learners will be surveyed at key points to review the impact they are making in the workplace. This feedback and stakeholder engagement will inform facilitated sessions, adding depth and  value to these interactions.

  • Each programme includes pre-work when you and your stakeholders will be asked to complete a review questionnaire focused on your development goals for the programme. This is done electronically, and results are shared with you to help focus your development.
  • During the programme another review will be sent to you and your stakeholders to identify the successes and challenges you have experienced so far and what should be focused on to continue improvement.
  • Following the programme, two final reviews will be sent over a period of five months, exploring progress over time and reflecting on growth during the programme.
  • Phase 1 – Engage

    Prior to Phase 1, learners are asked to complete between 2-3 hours of pre-work. The most important part of this pre-work will be selecting and contacting stakeholders who will engage with learners across the programme, providing feedback and insight on their development and impact. This includes taking part in an online review questionnaire before the first live session that helps to develop a shared understanding of context and aims for the programme. Learners will then take this insight into their facilitated sessions.

    Part 1 of Management Essentials engages learners to uncover:

    • Their understanding of the context of their organisation
    • How this context is changing the nature of the management challenge they face
    • Who is most impacted by their work as managers and how they respond.
    • What impacts they want to have as a result of the programme.

    Having established the context and priorities of the learners, Part 1 of Management Essentials then moves on to explore:

    • The Leader-Manager Diamond Model© and how to understand the complementary nature of working as a manager who leads or a leader who manages.
    • Essential personal skills, including: 
      Management styles, critical thinking, self-management, and motivation planning, organising and coordinating, time management and prioritisation, power and personal presence.
    • Essential interpersonal skills and approaches, including:
      Influencing and convincing, motivating and enabling others, performance management and development, communication, problem solving and conflict resolution.

    Finally, an action plan is generated that aligns context and priority to their development of leadership skills, giving clear development and performance objectives for phase two of the process. This is called the Stakeholder Engagement Plan.

    Phase 2 – Workplace Practice

    Phase 2 sees the learner return to his/ her workplace, ready to execute on the action plan formulated in phase 1.

    This will offer the chance to:

    • Engage with key stakeholders to inform them of learning and action goals
    • Implement and gain feedback on those learning and action goals
    • Refine and improve practice, based on feedback
    • Complete a PULSE learning journal to aid reflection and to use as part of Phase 3 review process.

    To support learners throughout this phase, we provide online material for on a range of topics related to the programme, which we call Building Blocks. These are available to learners on demand, through their link to the Roffey Park Institute online platform.

    Towards the end of this phase, learners and stakeholders will be asked to complete another online review of their progress so far and what they think is important to focus on in the next phase. This feedback will influence what happens in the reflect and connect sessions.

    Phase 3 – Connect and Reflect

    During this phase learners focus on sharing their experiences of their learning journey with programme peers. This brings opportunities for fresh perspectives, new insights, and new energy. A Roffey Park International faculty member will facilitate the Connect and Reflect phase which is designed to create time and space for learners to reflect on, practice and make sense of their experiences to date. Learners are invited to assess the positives and the challenges they have experienced in relation to their behaviour change and organisational impact.

    Sessions in this phase are active, focused and fun – bringing a mix of energy and quiet space to enable learners to maximise their thinking and planning. You will be involved in discussion and inquiry with your programme peers as well as ideation and planning. This phase closes with the refinement of the Engagement Plan for the final phase of their journey.

    Gaining the most from this phase requires energy, questioning, introspection, interest in others, openness to ideas, willingness to share highs and lows of your journey, creativity and imagination.

    Phase 4 – Change and Grow

    The final phase is focused on helping learners to create sustainable change and impact in their workplace context by embedding new behaviours, methods and thinking and add value to their organisation at different levels.

    Learners will continue to work on their action plans to embed their learning and create impact. They will maintain engagement with stakeholders as they do this, applying good practices like communication, inquiry, seeking feedback and collecting evidence.

    We support this process by collecting data from two further reviews that learners and stakeholders complete at 3 and 6 months after the Part 1 sessions. This continued engagement and feedback over time facilitates sustained and widespread impact from the learning on the programme.

    Gaining the most from this phase requires an attitude of continuous improvement, resilience, energy perspective, collaboration and an ability to share stories of success as well as challenge.

    Management Essentials – dates and fees

    Management Essentials can be delivered as a face-to-face, blended or virtual programme.

    Management Essentials is a two part programme. It is possible to attend part one only.

    • Part One is delivered as two days face-to-face or four half-days virtually.
    • Return to the workplace to apply learning for 1-2 months. A week before Part Two, a discussion will take place with your facilitator.
    • Part Two is delivered as one day face-to-face or two half-days virtually.


    Virtual ProgrammeFace-to-Face Programme
    Part One and Two

    Part One Only
    Part One and Two

    Part One Only

    *The price is net of any chargeable VAT or GST

    September 2022 – Virtual

    Part One:
    Session 1: 14 September 2022
    Session 2: 16 September 2022
    Session 3: 21 September 2022
    Session 4: 23 September 2022
    Part Two:
    Session 5: 18 October 2022
    Session 6: 21 October 2022

    January 2023 – Face-to-face

    12 – 13 January 2023

    Virtual Follow up

    10 February 2023

    17 February 2023

    March 2023 – Virtual

    Part One:
    Session 1: 14 March 2023
    Session 2: 16 March 2023
    Session 3: 21 March 2023
    Session 4: 23 March 2023
    Part Two:
    Session 5: 18 April 2023
    Session 6: 21 April 2023

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