Leading Resilient Teams and Organisations

Develop resilience in your team and organisation to deliver performance and outcomes in the face of challenge and change.

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COVID-19 has deeply tested the resilience and sustainability of teams and organisations in a way that has previously not been seen. It has also created a greater awareness of the need for teams and organisations to be led by leaders who want to intentionally create a healthy culture and environment that retains our performance and outcomes in the face of persistent challenges, change and sometimes failure.

Resilient Teams and organisations are persistent when facing challenges, continuously learning and improving, and can sustain performance for the long run. In this programme, you will develop the skills and knowledge you need to help you develop and lead resilient teams and organisations.

This programme is a process. It is designed to work in 4 phases:

Icon representing engage phase of learning journey   ENGAGE – Establish context, practice, tools and techniques

Icon representing workplace practice   WORKPLACE PRACTICE – Work with stakeholders to practice learned skills and tools

Leading across cultures 7   CONNECT AND REFLECT – Review progress, practise through role-play, refine understanding

Leading across cultures 6   CHANGE AND GROW – Sustain your change through continuing practice

During the workplace practice phase, learners’ key stakeholders may be surveyed to assess their assessment of the impact of the learning, adding to the effectiveness of phase 3, review, role-play, refine.

Why this programme, now?

COVID-19 has pushed most organisations to make massive changes to either respond, survive or expand rapidly. This has placed massive strains on your teams and organisation. This programme is ideally placed to create the space for you to explore what you need to put in place to develop your team and organisations resilience and what that looks like within your unique context.

This programme is based on Roffey Park Institute’s unique research into organisational and team resilience. This programme is intensely practical, and the participants will leave with tools that they can work with to support the team and organisations deliver organisational outcomes with impact.

You’ll leave with

An effective, practical and useable model developing team and organisational resilience.

Tools and techniques of communication, interaction and engagement, building common purpose, values and commitment.

Understanding how to facilitate your team dynamics to create a resilient team culture.

Skills to help your team bounce back from failure, manage stress and sustain performance.

Who is this programme for? 

To be on this programme you have to be a concerned manager or leader who wants to act in the best interest of the team and organisation when facing an onslaught of new challenges that result in either increased levels of stress, lack of motivation, loss of focus, toxic relationships or failures in performance and service.

This programme is for

  • Managers concerned about the long term performance and resilience of their teams.
  • Leaders who wish to develop a resilient culture in their organisations
  • Team leaders whose teams struggle with adversity, challenge and change.

Download a brochure to find out more

Programme Outline

The face-to-face programme structure is 2 days plus 1 day, with a 1-2 month workplace impact element between the two parts. It can also be delivered virtually or as a blended programme, with 8 half days plus 2 half days, with a 1-2 month workplace impact element between the two parts.

Organisational Context and Goals
Recovering from the COVID Crisis
Digitisation and the pace of change
Change fatigue
Stress due to growth or lack of growth
Inconsistent levels of team and organisational productivity
Challenges of failure
Toxic relationships and cultures
Personal Skills and AttributesInterpersonal Skills and Behaviours
Facilitation skills
Reflective practice
Failing fast
Problem-solving and decision making
Inclusive leadership
Self-management and motivation
Dialogic leadership and sense-making

Goal clarification and collective purpose
Building positive relationships
Shared leadership and accountability
Leveraging diversity
Team and organisational learning
Communication and trust
Team dynamics
Conflict resolution
Team culture

Phase 1 – Engage

Leading Resilient Teams and Organisations (2 days classroom; 4 ½ days blended or virtual).

Phase 1 engages learners to uncover:

  • Their understanding of the context of their team and organisation.
  • How this context is changing the nature of the leadership challenge they face.
  • The factors that have the most impact on their team and organisational resilience.
  • The impact they want to have as a result of the programme.

Having established the context and priorities of the learners, Phase 1 of the programme then moves on to explore:

  • The various Roffey Park Resilience Models and how to relate their team and organisational challenges to the models.
  • Essential personal skills, including:
    Facilitation skills, reflective practice, failing fast, problem-solving, inclusive leadership, self-management and dialogic leadership
  • Essential interpersonal skills and approaches, including:
    Developing focus and clarity around purpose, developing positive relationships, encouraging shared leadership, leveraging diversity, learning, communication and trust, problem-solving, conflict resolution and team culture.
    Finally, an action plan is generated that aligns context and priority to their development of skills, giving clear development and performance objectives for phase two.

Phase 2 – Workplace Practice

Phase 2 sees the learner return to their workplace, ready to execute on the action plan formulated in phase 1.
This will offer the chance to:

  • Engage with key stakeholders to inform them of learning and action goals
  • Implement and gain feedback on those learning and action goals
  • Refine and improve practice, based on feedback
  • Complete a PULSE learning journal to aid reflection and to use as part of Phase 3 review process

To support learners throughout this phase, we provide online materials for a range of topics related to the programme, which we call Building Blocks. These are available to learners on-demand, through their link to the Roffey Park Institute online platform.

Phase 3 – Connect and Reflect

During this phase, learners focus on sharing their experiences of their learning journey with programme peers. This brings opportunities for fresh perspectives, new insights, and new energy. A Roffey Park International faculty member will facilitate the Connect and Reflect phase which is designed to create time and space for learners to reflect on, practice and make sense of their experiences to date. Learners are invited to assess the positives and the challenges they have experienced in relation to their own behaviour change and team and organisational impact.

Sessions in this phase are active, focused and fun – bringing a mix of energy and quiet space to enable learners to maximise their thinking and planning. You will be involved in discussion and inquiry with your programme peers as well as ideation and planning. This phase closes with the refinement of the Engagement Plan for the final phase of their journey.

Gaining the most from this phase requires energy, questioning, introspection, interest in others, openness to ideas, willingness to share highs and lows of your journey, creativity and imagination.

Phase 4 – Change and Grow

The final phase is focused on helping learners create sustainable change and impact in their workplace context by embedding new behaviours, methods and thinking and adding value to their organisation at different levels.

Learners can continue using their Engagement Plan to continue the learning and implementation process with their stakeholders whilst maintaining good practices including, communication, inquiry, seeking feedback and collecting evidence.

We support this process by collecting data from the learners’ stakeholders 1, 3 and 6 months after they have completed the programme. This is done electronically and is shared with learners to ensure that they have feedback to support your change and growth.

Gaining the most from this phase requires an attitude of continuous improvement, resilience, energy perspective, collaboration and an ability to share stories of success as well as challenge.

Dates and fees

Leading Resilient Teams and Organisations can be delivered as a face-to-face, blended or virtual programme.  

The face-to-face programme is 2 days plus 1 day, with a 1-2 month workplace impact element between the two parts.

The virtual programme structure is 4 half days plus 2 half days, with a 1-2 month workplace impact element between the two parts.

Virtual sessions will begin at 09:00 (UK time). Check your local time here


Virtual ProgrammeFace-to-Face Programme

*The price is net of any chargeable VAT or GST

April – Virtual

Session 1: 26 April2022
Session 2: 27 April 2022
Session 3: 3 May 2022
Session 4: 4 May 2022
Session 5: 14 June 2022
Session 6: 15 June 2022

July – Virtual

Session 1: 17 July 2022
Session 2: 20 July 2022
Session 3: 26 July 2022
Session 4: 27 July 2022
Session 5: 6 September 2022
Session 6: 7 September 2022

October – Virtual

Session 1: 10 October 2022
Session 2: 19 October 2022
Session 3: 25 October 2022
Session 4: 26 October 2022
Session 5: 6 December 2022
Session 6: 7 December 2022

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How we can deliver this programme


We deliver this programme face to face at one of our venues in the UK, Ireland and Singapore. You can check dates and availability on this page or contact us


We deliver this programme through interactive online sessions which are facilitated live. You can check dates and availability on this page or contact us


We deliver this in your organisation as an in-house programme for teams or as part of a wider tailored development programme. To find out more contact us

How to Contact Us


+44 (0) 1293 854042

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In Europe


+353 (0) 87188 3370

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In Asia Pacific


+65 6386 0590

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